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Bellsouth Email Issues

January 24, 2006

Bellsouth has been having worse and worse problems with the sending of email over the past few weeks/months. I finally had a chat with their online support. Here is the transcript.


me : We send via mail.bellsouth.net

me : This happens to everyone I know. Is there something wrong with the bellsouth mail servers?

BellSouth eAgent : Hello. You have reached BellSouth FastAccess DSL eChat Agent Beverly. I am happy to assist you with this issue. May I please have your DSL phone number to access your account information?

me : (my)phonenumber

BellSouth eAgent : Thanks

BellSouth eAgent : We have had issue with the email servers the past few weeks.

me : Any ETA on a solution?

BellSouth eAgent : We have also upgraded the email servers which did encounter a few issues.

BellSouth eAgent : Everything should be complete later today.

me : So all will be well sometime later today, and you've put in new servers in the recent past. Got it. Thanks.

BellSouth eAgent : Is there anything else I can assist you with today?

me : No, that's it. Thanks

BellSouth eAgent : Please visit our online resources at http://help.bellsouth.net/bellsouth/asp/home.asp.


Yeah, right. Well, hopefully their problems will actually go away. We'll see.